Header FAQ

Do you ship outside of Metro Manila and abroad?

Yes, we’ll ship your package anywhere that can accept deliveries. Our quotations usually includes delivery costs to a Metro Manila address. We also ship outside of Metro Manila but the additional costs will be shouldered by the client. Depending on the volume, we use a local forwarder, LBC or FedEx for deliveries outside of Metro Manila. The client will be informed of the additional delivery costs before we proceed. Please inform us of any special delivery requests beforehand.


What's the production process?

Pre-Flighting - We check the files that you send and make sure that they comply with the specifications listed on the quotation. Depending on how well the artwork has been done, a proof is made within 2-3 days. Bound proofs take an additional 1-2 days.

Proofing - Included in the quoted costs is either 1 or 2 sets of digital proofs. Depending on the delivery date and the amount of corrections to be made, we either email the corrected PDF copy or we will send a revised set of proofs.

Approval - The client must sign the digital proofs and/or must reply to the PDF proof email before we could proceed. 

Production - The production clock starts after the approval of proofs. Please note that although we have an estimated production time, this may change depending on the current workload of the presses. 


What do we check in your artwork? What's pre-flighting?

First, we check if the specifications matches the files that the client sends. Second, we make sure that all files have been sent to us - images, fonts, etc. Third, we also check if the images are in CMYK and not in RGB. Fourth, we check the image quality of the images - images must be 300DPI. And lastly, we also check if you have bleeds in your layout.

The best way to collate and transfer files is to use the "package" option in Indesign. The package option collates all the files that you used into one folder.


What's the standard production time?

Production time depends on the project. A single sheet (flyers, posters, etc.) project usually takes 3-5 days after approval of proofs. We add another production day for every additional production process (ie. lamination (+1), die-cutting (+1), etc.). A softbound project usually takes 5-7 days depending on the quantity and number of pages. A hardbound project takes 7-10 days - again depending on the quantity and number of pages.

If you have a rush or a target delivery date, please contact us to see if your delivery date can be met.