CLEAR TERMS. BETTER PROJECTS. TERMS & CONDITIONS A practical guide to quotations, approvals, production, delivery, and our shared responsibilities. Effective date: Janury 1, 2026   Serving clients since 1983 THE ESSENTIALS AT A GLANCE These highlights are a quick reference. The complete terms below apply. 30 Quotation validity Valid for 30 calendar days unless otherwise stated. 50% Private-client deposit Standard terms are 50% down and 50% before release. ✓ Approval starts production Written proof approval confirms the content for printing. 5 Claims window Report shortages, defects, or damage within five business days. On this page 1 Acceptance of Quotation 2 Pricing 3 Payment Terms 4 Artwork & Files 5 Proof Approval 6 Color Variations 7 Production Schedule 8 Client Delays 9 Production Changes 10 Quantity Tolerance 11 Materials 12 Delivery 13 Storage 14 Claims 15 Warranty 16 Intellectual Property 17 Confidentiality 18 Limitation of Liability 19 Force Majeure 20 Cancellation 21 Governing Law 22 Entire Agreement 23 Acceptance BEFORE WE BEGIN These Terms and Conditions govern all quotations, purchase orders, sales, printing services, fabrication services, and related work performed by VJ Graphic Arts, Inc. (“VJ Graphic Arts,” “we,” “our,” or the “Company”). By accepting our quotation, issuing a Purchase Order (PO), Job Order (JO), Notice of Award (NOA), or making any payment, the Client agrees to these Terms and Conditions. 01 ACCEPTANCE OF QUOTATION A quotation is valid for 30 calendar days from the date of issuance unless otherwise stated. Production shall commence only after all applicable requirements have been received: • Signed quotation • Purchase Order (PO) • Job Order (JO) • Notice of Award (NOA) • Down payment (for private clients) • Approved artwork or written proof approval Any modification after acceptance may require a revised quotation and production schedule. 02 PRICING Prices are based on the specifications provided by the Client. Any change in quantity, size, material, finishing, colors, artwork, or specifications may result in price adjustments. Prices are exclusive of applicable government taxes unless specifically stated otherwise. Freight, delivery charges, installation, and special handling are excluded unless expressly included in the quotation. 03 PAYMENT TERMS Government agencies Production may begin upon receipt of the appropriate government documents, including a Purchase Order, Job Order, Notice of Award, or Notice to Proceed. Payment shall follow the agency’s approved payment procedures. Private companies and individuals Unless otherwise agreed in writing, payment terms are 50% down payment and 50% balance before delivery or release. For customized products, production will not begin until the required down payment has been received. 04 ARTWORK AND FILE REQUIREMENTS The Client is responsible for providing production-ready artwork. Preferred formats include AI, PDF, EPS, PSD, TIFF, or a high-resolution JPG or PNG (minimum 300 dpi for print). The Client is responsible for correct spelling, grammar, dimensions, colors, bleeds, safe margins, fonts, and image resolution. VJ Graphic Arts shall not be liable for errors contained in approved artwork. 05 PROOF APPROVAL Digital proofs are provided for approval whenever applicable. Production will proceed only after written approval by email, signed proof, or written confirmation through an approved messaging platform. Once approved, the Client assumes full responsibility for all approved content. Revisions requested after approval may incur additional charges and production delays. 06 COLOR VARIATIONS Printed colors may vary from computer monitors, mobile devices, inkjet printers, laser printers, and previous production batches. Minor color variations are normal and are not considered defects. For critical color matching, Clients are encouraged to request press proofs, hardcopy proofs, or Pantone color matching. Additional charges may apply. 07 PRODUCTION SCHEDULE Production time begins only after complete payment requirements (when applicable), final artwork approval, and receipt of complete production requirements. Estimated completion dates are provided in good faith but may change due to equipment maintenance, material availability, power interruptions, natural disasters, government actions, force majeure events, or delays caused by the Client. 08 CLIENT DELAYS If production is delayed because of the Client—including late artwork, delayed approvals, revised specifications, or payment delays—the production schedule shall automatically adjust accordingly. 09 CHANGES AFTER PRODUCTION BEGINS Once production has started, changes may not be possible. If accepted, additional costs may include material replacement, plate changes, labor, machine setup, and disposal of completed work. 10 QUANTITY TOLERANCE Due to manufacturing processes, delivered quantities may vary. Unless otherwise specified, tolerances are up to ±10% for offset printing, up to ±5% for digital printing, and industry-standard tolerances for other production methods. Billing shall be based on the actual quantity delivered unless otherwise agreed. 11 MATERIALS Paper, fabric, acrylic, PVC, Sintra, wood, metal, filament, and other materials are subject to supplier availability. Equivalent materials of equal or higher quality may be substituted when necessary after consultation with the Client. 12 DELIVERY Delivery dates are estimates only. Risk transfers to the Client upon delivery to the designated address, pickup by the Client, or pickup by the Client’s courier. The Client must inspect all deliveries immediately upon receipt. 13 STORAGE Completed orders not claimed within 30 days after notification may incur storage charges. Orders remaining unclaimed for more than 90 days may be disposed of without further liability. 14 CLAIMS Claims for shortages, defects, or damages must be reported in writing within five (5) business days from receipt. Claims made after this period may not be honored. No claims shall be accepted if the products have been altered or partially used. 15 WARRANTY VJ Graphic Arts warrants only that the products substantially conform to the approved specifications. This warranty excludes normal wear and tear, improper installation, mishandling, improper storage, outdoor exposure beyond intended use, and Client misuse. 16 INTELLECTUAL PROPERTY The Client represents that all supplied artwork, logos, trademarks, photographs, and content are owned by or properly licensed to the Client. The Client agrees to indemnify VJ Graphic Arts from any intellectual property claims arising from Client-supplied materials. Unless otherwise agreed in writing, production files, layouts, die lines, impositions, working files, and manufacturing methods remain the property of VJ Graphic Arts. 17 CONFIDENTIALITY Client files and project information shall be treated as confidential and used solely for fulfilling the Client’s order unless disclosure is required by law. 18 LIMITATION OF LIABILITY The maximum liability of VJ Graphic Arts shall not exceed the amount paid by the Client for the specific order giving rise to the claim. VJ Graphic Arts shall not be liable for lost profits, business interruption, consequential damages, indirect damages, or incidental damages. 19 FORCE MAJEURE VJ Graphic Arts shall not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, fire, pandemic, war, civil disturbances, labor disputes, utility interruptions, or government actions. 20 CANCELLATION Orders cancelled after production has begun shall be subject to payment for work completed, materials purchased, labor incurred, administrative costs, and non-recoverable expenses. Customized products cannot be cancelled once production has commenced. 21 GOVERNING LAW These Terms and Conditions shall be governed by the laws of the Republic of the Philippines. Any dispute shall first be resolved through good-faith negotiation. If unresolved, the courts of Quezon City, Philippines shall have exclusive jurisdiction. 22 ENTIRE AGREEMENT These Terms and Conditions, together with the approved quotation, purchase order, and written agreements, constitute the entire agreement between the Client and VJ Graphic Arts, Inc. 23 ACCEPTANCE By accepting a quotation, issuing a Purchase Order, Job Order, Notice of Award, making payment, or authorizing production, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions. Print or save as PDF VJ Graphic Arts, Inc. Showroom: Ground Floor, Future Point Plaza 3, 111 Panay Avenue, Brgy. South Triangle, Quezon City
Factory: 129 Sumulong Highway, Brgy. Mambugan, Antipolo, Rizal Contact (+632) 8372-0886
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(+63967) 122-2609 Online vjgraphicsqc@gmail.com
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